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faq's

Frequently asked questions

Sizes, Styles & Safety

What designs can I choose from?


For a KN Original Design, head to the Shop Helmets tab and see all your options listed. For a Custom Design head to our Testimonial tab for inspiration on past designs then let your creativity run wild! That's what the quote form is for, let us help bring your creativity to life.




What brand/type/style of helmets do you use?


All helmets we use are certified by CPSC and ASTM safety standard and are ideal for biking, skating, blading and similar activities. We use two different styles of helmets; Option 1: Sleek, skater style (Triple 8 brand or similar) -Fits noggins 18.9" - 24" -Dual-certified for both bike and skate, its ABS shell with impact-absorbing EPS foam liner is engineered for a close fit and low profile. Ideal for biking, skateboarding, scooters, BMX, roller derby, and commuting, the helmet complies with U.S. CPSC Bike and ASTM F-1492 Skate safety standards. This helmet includes two different sets of removable Sweatsaver Fit Pads to customize fit, and has an adjustable chin strap with side release buckle. Option 2: Budget, slightly bulkier (Retrospec brand or similar) -Fits noggins 20"- 24.75" -Retrospec CM-1 Classic Commuter Bike/Skate/Multi-Sport Helmet with 10 Vents Tested and approved for Bike, Skate, Ski. CPSC 16 CFR Part 1203, STM F2040-11 / ASTM F1446, EN 1077, EN 1078 Classic skate design helmet with 10 vents to keep you cool and comfortable and 2 sets of interchangeable pads for a custom fit. Fully formed ABS surrounds high quality EPS foam to ensure safety on impact Keep your head protected in this Retrospec helmet as you ride on your bikes, Skateboards, roller skates and scooters To determine size, refer to our sizing FAQ section.




What size of helmet do I need?


Watch our helpful video below to measure yourself for a helmet! Measure your noggin! To do wrap a flexible tape measure around the largest portion of your head—about 1 in. above your eyebrows. Or, wrap a string or ribbon around your head, then measure the length of string with a straight-edge ruler or yardstick. Look for a helmet size that matches your measurement. Our friends at Bicycle Safety Helemt Institute (Helmets.org) also recommend the following suggestions of helmet fit. Proper helmet fit and its lifespan - It is important to wear a bicycle helmet correctly. Not too loose or sitting too far back on your head. A helmet that is worn incorrectly may actually increase your chance of injury while riding a bicycle. - Use this easy 2V1 rule as a technique when putting on your helmet before you hit the road: With your helmet sitting level on your head you should have no more than "2" fingers between your eyebrows and the bottom of the helmet - The side straps should form a "V" shape just below your ears - Adjust the chin strap so only "1" finger fits between your chin and the strap. - A certified helmet will last three to five years, depending on use. But, if your helmet has been in a crash, or damaged, you need to replace it with a new one. If you are still unsure you can f ind more resources and information on what helmet is right for you; https://helmets.org/videoweb.htm Our specific sizing can be found on each protect or on the tab "What brand/type/style of helmets do you use".




How often should I replace my helmet?


The quick and easy answer is that a bike helmet does not have an expiration date, but should be replaced every 5 years according to the Snell Memorial Foundation. They are a group that have been testing and setting safety standards for all types of protective gear. There are other factors to concider besides age and Helmets.org recommends the following: - Did you crash it? Replace immediately. - Did you drop it hard enough to crack the foam? Replace. - Is it from the 1970's? Replace. - Is the outside just foam or cloth instead of plastic? Replace. - Does it lack a CPSC, ASTM or Snell sticker inside? Replace. - Can you not adjust it to fit correctly? Replace!! - But you should know that the foam in an uncrashed helmet performs well for many years.




I don't see the type of helmet I want.


We would love to design your dream helmet! Head to the Shop Helmets Tab and fill out the Custom Helmet section. There will be an option on the second page "I have my own helmet" click that option and you can either provide your helmet (ship or drop off) or let us know on the free text question are the end of your form what your dream helmet looks like and we will do our best to get you what you want!




What is the difference between a KN Original Design & Custom Design?


KN Original design is made to order and on your door step in a week! You can choose from the designs listed. Some of the designs offer an option add a mantra, name or change colors. A custom design is currated just for you! Begin by filling out our custom quote form and receive your concept and quote within 48 hours.




How much does a custom helmet cost?


Custom helmets begin at $119 + shipping. Final prices depends on the design concept, size and time. To begin your custom helmet fill out the form on our "Shop Helmets" tab and we will review your request and send a quote within two business days!





Shipping, Timing & Returns

How long will it take to receive my helmet?


KN Original Designs: We strive to have you helmet at your door in 7-10 business days. We will provide you with an update as soon as we review your order. You will also be sent notification when your items have shipped. Custom Designs: These will be on a case by case basis depending on your dreams, designs & desires. When your design concept and quote is being prepared we will send over an ETA.




How do I return my helmet?


Each helmet is hand painted just for you so it is extremely important you order the correct size. We do not offer refunds so please refer to our video on sizing for sizing guidance. If your helmet is damaged on arrival or you are unhappy with your product contact us on our contact form or email us at helmetup@knockinnoggins.com to set up an exchange. Since profits of each purchase go towards non-profit organizations we do not offer refunds. In the rare occasion you need to return your protect we will offer an exchange for the protect you originally purchased.




My helmet arrived damaged! Help!


If your helmet is damaged on arrival and you are unhappy with your product please contact us on our contact form or email us at helmetup@knockinnoggins.com to set up an exchange. Since profits of each purchase go towards non-profit organizations we do not offer refunds. In the rare occasion you need to return your protect we will offer an exchange for the protect you originally purchased. This process will be handled on a case by case basis.





Giving Back

Which organization am I supporting when I buy from Knockin' Noggins?


For every 10 Knockin' Noggins helmets sold we create one badass helmet and donate it to children in need! Our founder, Leah, was in an accident August of 2018 that brought her first hand experience with both of these conditions. Watch her story below to see why providing safety gear for all is so important to us.




I am connected with a TBI organization!


We are always looking for partners to promote education and awareness everywhere! We would love to connect with you. Please send us an email to get the conversation started.